Refund Policy

Last updated: October 18, 2026

We want purchasing and refund rules to be clear. Eaveform provides digital design tools and generation services, not physical goods requiring returns. This policy explains cash refunds, failed-task credit corrections and how to request help. Read it together with our Terms of Service.

Refund eligibility

• Request window: Within 7 calendar days of purchase, you may request a refund of the amount paid if all paid credits from that order remain unused.
• Used or older orders: Partly used orders or requests outside that window do not qualify for a voluntary full-order refund. Please still report duplicate or unauthorized charges and undelivered services for review.
• Statutory rights: These voluntary conditions do not limit mandatory withdrawal, refund or other remedy rights under applicable law.

Currently, paid access is through one-time credit top-ups, with no monthly or annual fees, automatic renewal or automatic top-up. Any future subscription must disclose its billing cycle, renewal and cancellation rules before checkout. Existing one-time orders will not automatically become subscriptions.

Failed tasks and credit corrections

If a task is confirmed to have failed because of a system or model error without delivering the corresponding result, credits charged for the failed portion should be restored. Credit corrections are not cash refunds.

For pending or uncertain results, send the task reference so we can reconcile its status and credit entries first. Repeated submissions should not be needed to resolve the original charge. Restoring expired credits is not sufficient if it fails to remedy an undelivered entitlement.

AI results are visual explorations and may differ from your expectations. Explain any specific concern so we can review delivery and applicable rights; dissatisfaction alone is not automatically treated as a technical failure.

How to request a refund

Email support@eaveform.com with:

1. The email address registered to your account.
2. Your order reference, purchase date and amount paid; include a task reference for generation issues.
3. Your reason and any necessary error description or redacted screenshots.

No login is required to email us. Do not send passwords, verification codes, API keys or full card details. Do not make another payment to resolve an existing order issue.

Review and payment processing

We will review the order, credit use and task delivery and explain the outcome by email. Approved cash refunds normally return to the original payment method. Timing depends on the payment provider and bank; we do not promise a fixed settlement period.

Promotional credits are not cash. Content actions, refund requests and statutory rights are assessed separately for restricted accounts; restrictions do not automatically forfeit all unused paid entitlements. If we permanently stop the service or end paid access for reasons other than your breach, remaining unused paid entitlements must be addressed.

Updates and contact

Updates do not retroactively reduce purchased rights. Material changes follow the notice rules in our Terms, with fresh consent where required. Nothing excludes liability or consumer protections that cannot legally be excluded.

Questions? Contact us. Our Privacy Policy explains how personal information is handled during your request.