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Eaveform Terms of Service

Last updated: October 15, 2026

1. Using the service

Eaveform ("we," "us") provides AI interior exploration, image generation, a creative canvas and asset management for architects, interior designers and other creators. These Terms cover eaveform.com, our legacy domains and connected workspace. Only released features are available services; roadmap items are not finished features.

Read these Terms and our Privacy Policy before registering, purchasing or submitting tasks. You must be at least 18, able to enter an agreement and authorized if acting for an organization. Protect your credentials and report unauthorized access. Browsing public pages does not authorize a charge.

2. Pricing, payments and credits

Prices, currency, taxes, included allowances and expiry rules are shown on the pricing page, checkout confirmation and order record at purchase. Review these details before authorizing payment. Price changes apply to future purchases, not retroactive reductions of purchased rights.

Currently available purchases are one-time credit top-ups, not monthly or annual subscriptions, automatic renewals or automatic top-ups. Subscription terms apply only when subscriptions are enabled and the billing period, renewal amount, cancellation method and allowance rules are disclosed before checkout. A preview is not a payment authorization. Existing one-time orders will not automatically become subscriptions.

Existing purchased top-up credits remain valid for 365 days under their original order terms. New offers follow the rules disclosed when purchased. Promotional credits are not cash and do not automatically convert into paid plans. Estimated generation usage should be shown before submission; task and credit records determine actual deductions.

Payments are handled by the payment providers identified at checkout. The payee and payment terms are those disclosed there. Never send support full card details, passwords or verification codes.

3. Refunds and failed tasks

Within 7 calendar days of purchase, you may request a refund of the amount paid if all paid credits from that order remain unused. Partly used orders or later requests do not qualify for this voluntary full-order refund. Duplicate or unauthorized charges, undelivered services and mandatory refund rights remain eligible for review regardless of that window.

If a task is confirmed to have failed due to a system or model error without delivering the corresponding result, credits for the failed portion should be restored. Credit corrections are not cash refunds. Pending or uncertain results require reconciliation, not another charge. Restoring expired credits is not sufficient if it fails to remedy an undelivered entitlement.

Email support@eaveform.com with your account email, order or task reference and explanation. We will review the issue and explain the outcome. Approved cash refunds normally return to the original payment method; timing depends on the provider and bank. If we permanently stop the service or end paid access for reasons other than your breach, unused paid entitlements must be addressed rather than simply forfeited.

4. Inputs, outputs and AI models

You retain existing rights in your inputs and must have permission to use photos, prompts and other materials. You allow us and necessary providers to process them only as needed to run tasks, store and display content and protect the service.

Generated images are AI-generated content. Model names are shown in the interface and channel configuration; existing identifiers include gpt-image-2.5-sunburst and gpt-image-2.5-flare. These may be custom channel aliases: the gpt-image name alone does not establish an official OpenAI model. Actual channel disclosures determine provenance, restrictions and processing; no provider endorsement is implied.

You may use outputs to the extent allowed by law, input permissions and model licenses. We do not claim additional ownership of your outputs, but do not guarantee exclusive copyright or absence of third-party rights. Platform names, code and materials owned or licensed by us remain protected by their respective rights.

Outputs may be inaccurate, similar to other outputs or unsuitable for your expectations. They are visual studies, not measured drawings, construction documents, verified 3D models or professional advice. They do not replace professional design or safety review.

5. Acceptable use and content safety

These rules cover prompts, reference photos and other inputs, outputs and sharing. Do not request, upload, generate or distribute:

  • Sexual / NSFW content: pornography, explicit sexual activity, sexual exploitation or other inappropriate sexual material.
  • Violence / gore: extreme gore, abuse, encouragement of violence, terrorism or instructions for weapons of mass destruction.
  • Hate speech: hatred, discrimination, degradation or incitement of harm against protected groups.
  • Child unsafe content (CSAM): sexualization, exploitation or abuse of minors, including fictional or AI-generated material.
  • Deepfakes / impersonation: deepfakes of real people, identity impersonation, deceptive synthesis or violations of likeness and privacy rights.
  • Copyright / trademark infringement: works or brand assets you have no right to use, or other violations of third-party rights.

CSAM, terrorism and real-person deepfakes are zero-tolerance categories. Fraud, bypassing moderation or billing, account theft, attacks on the service and unlawful redistribution of platform technology are also prohibited.

In portal mode, image and video prompts are checked using the Waffo Pancake Prompt Screening API before credit deduction and model calls. Only allow proceeds; review, block or screening errors do not proceed. This is not comprehensive screening of reference images or outputs. Channels may also reject content; we do not claim to detect every violation.

Report unsafe content or suspected infringement to support@eaveform.com with "Content report" and the task reference, link or necessary explanation. No login is required. Do not download, copy or email suspected CSAM, explicit evidence or sensitive personal data.

Reports and anomalies receive human review by our operators. Within our control, confirmed violations may lead to removal or restricted access, generation limits, suspension or termination, and legally required evidence preservation or reporting. We cannot promise deletion of browser-local copies or exported files. Appeal through the same email with "Content action appeal." Content actions and refunds are assessed separately.

6. Privacy, closure and service changes

Our Privacy Policy explains processing, local storage, cloud synchronization and deletion requests. Before closing your account, export content you need and contact support about unfinished tasks, orders and unused paid rights.

Maintenance, provider outages and security events can interrupt access. Where practicable, we will explain and address affected purchases. Serious violations may justify restrictions, but do not automatically forfeit all remaining paid rights or remove lawful refunds and appeals.

7. Responsibility, disputes and updates

To the extent permitted by law, services are supplied as available, without guarantees of particular output quality or uninterrupted access. Nothing excludes liability that cannot legally be excluded or limits mandatory consumer protections, withdrawal, refund or remedy rights. Required consent for immediate digital service delivery must be obtained separately at checkout.

You may contact us to resolve disputes or seek relief from competent regulators or courts. These Terms do not mandate arbitration or waive statutory court access. Material changes will normally be notified at least 14 calendar days ahead, except where law or urgent security needs require otherwise. Changes do not retroactively reduce purchased rights; fresh consent is requested where required.

8. Contact

Brand: Eaveform. Website: eaveform.com. Support, refunds, content reports and privacy requests: support@eaveform.com.